Churchill Insurance Review

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A British business success story Churchill Insurance was the brainchild of chairman and chief executive Martin Long. His experience with UK mainstream insurers convinced him that British customers would respond well to genuinely excellent service.

As a result he asked large Swiss insurer Winterthur to fund a new company that became Churchill Insurance.

Founded in June 1989 with 88 employees selling motor policies they soon expanded to offer home cover the following year. Today the company has over 8,000 employees in the UK.

Their exceptional service has had much to do with their metroric growth. The company's vision is to deliver outstanding customer service. They believe that the company is already well on the way to achieving this, and is probably already number one in Europe.

The quality of their customer service is clearly shown by the fact that a third of their new business comes from recommendations. 85% of their existing business is renewed. Their customers send in 150,000 comment forms a year without any incentive to do so and over 99% of those customers are highly satisfied.

In March 2002 Churchill was voted one of the UK`s top 25 companies to work for by its staff. The survey was carried out by the Sunday Times from a total of over 1,300 eligible companies.

They have always believed that customers deserve the very highest standards of service and believe the only way to deliver this is through great staff.

They place enormous emphasis on employing the right people, training them to the highest standards and developing them.

http://www.churchill.co.uk